Comprehensive

ABOUT YOUR AGREEMENT

Please read this agreement carefully and make sure You understand and keep to these terms and conditions. Not keeping to these terms and conditions may affect any claim You make and could lead to the Vehicle warranty becoming void (not applying).

1.1 This warranty is a legal agreement between: You, the registered owner of the Vehicle shown in the Schedule attached to this warranty; and Us, the Motor Dealer who You bought the Vehicle and this warranty from (the guarantor). We have appointed the Administrator (AutoProtect) to deal with all matters relating to claims made under this warranty. Please keep this warranty document in a safe place.

1.2 The cover under this warranty only applies if these terms and conditions are fully met. This warranty has specific exclusions to parts listed in these terms and conditions.

1.3 If You have any questions regarding the coverage provided by this agreement or if You wish to advise Us of any changes to Your agreement, then please contact the Administrator on telephone number 01279 456 500. ELIGIBILITY You are eligible for cover under this agreement if;

2.1 You are a permanent resident of the United Kingdom;

2.2 You are the owner/registered keeper of the Vehicle;

2.3 The Vehicle is up to 10 years old or 100,000 miles at the Start Date. DEFINITIONS The following words will have the meanings described below wherever they appear in this agreement document:

3.1 Administrator: AutoProtect (MBI) Limited, Warwick House, Roydon Road, Harlow, Essex CM19 5DY, who act as the Administrator for all sections of this agreement.

3.2 Approved Repairer: The person who is authorised by the Administrator to carry out the repair work to the Vehicle.

3.3 Commercial Travelling: Couriering, deliveries or door to door sales of any kind.

3.4 General Wear and Tear: The gradual reduction in performance and or the gradual failure of a component due to the age and mileage of the Vehicle.

3.5 Glass’s Guide: An independent Vehicle value guide published monthly by Glass’s Information Services Limited, a motor trade publication recognised and used extensively throughout the motor vehicle industry in assessing vehicular values.

3.6 Mechanical Breakdown: The failure of a part, causing it to suddenly stop working, for a reason other than General Wear and Tear or negligence.

3.7 Motor Dealer: A Vehicle dealership or Vehicle distribution business that sells new or used Vehicles at the retail level, based on a dealership contract with a manufacturer or its sales subsidiary. It employs automobile salespeople to sell their automotive Vehicles. It may also provide maintenance services for Vehicles, and employ automotive technicians to stock and sell spare automobile parts and process warranty claims.

3.8 Period of Agreement: means Your agreement commences on the Start Date shown in Your Schedule and ends as soon as any of the following events occur:

3.8.1 The expiry date, as shown in Your Schedule is reached;

3.8.2 You or anyone representing You, defrauds or deliberately misleads Us or the Administrator;

3.8.3 The Vehicle, as shown in Your Schedule, is sold or transferred to a new owner;

3.8.4 The maximum claims limit in the Schedule is reached.

3.9 Schedule: This document contains Your details, details of the Vehicle, the Start Date and the claims limit.

3.10 Start Date: The date on which Your cover under this agreement starts, as noted within Your Schedule.

3.11 Territorial Limits: The region within which this agreement is valid, being The United Kingdom, the Isle of Man and the Channel Islands.

3.12 Vehicle: The passenger car specified in Your Schedule and is listed in Glass’s Guide, which is used for social, domestic or pleasure purposes, Class 1 (driving to and from Your place of work) and Class 2 Business Use (business use excluding Commercial Travelling). Please note this agreement does not cover the following Vehicles in any circumstances; light commercial vehicles, delivery vehicles, panel vans and vehicles exceeding 3,500kg. The following types of vehicles are also excluded: motorcycles, scooters, three wheeled vehicles, kit-cars, quad bikes, motor homes. Any Vehicle used for hire or reward (for example taxis, self-drive hire or driving schools), delivery courier or a Vehicle used in any sort of rally, speed testing, 4x4 off-roading, racing or any kind of competition or trial are excluded. Comprehensive Terms and Conditions 

3.13 We/Us/Our: The guarantor, the Motor Dealer who You bought the Vehicle and this warranty from.

3.14 You/Your: The person as named on the agreement Schedule.

WHAT IS COVERED

4.1 This warranty covers all mechanical and electrical parts subject to the exclusions of this agreement (including the labour costs to fit them) against Mechanical Breakdown for Vehicles less than 10 years old or 100,000 miles at the start date of this agreement.

4.2 We will cover Mechanical Breakdown where the cause of failure is General Wear and Tear for Vehicles less than 10 years or 100,000 miles at the point of claim.

4.3 Recovery contribution: a £50 contribution towards recovery in the event of a valid claim.

4.4 Driving Abroad: This warranty will provide cover for up to 90 days per annum for driving in the Republic of Ireland and mainland Europe. If You need to make a claim, then You must contact the Administrator and obtain approval prior to any work taking place. You must retain all receipts and invoices as these will be required, along with documented service history, in order for the Administrator to reimburse any costs. Payments will be limited to those outlined in this warranty and the Administrator will not pay more than the equivalent United kingdom costs for parts and labour and will be subject to the currency exchange rate at the time of repair. Any Mechanical Breakdown in mainland Europe or the Republic of Ireland is subject to the terms and conditions of this warranty.

4.5 The warranty also covers the following: Component What is covered Air Conditioning Re-Gas • In the event of a valid claim the most We would pay towards re-gassing is £60 (including VAT). Casings • If any of the parts covered fail, and this damages the casing, it will also be covered as part of an agreed claim under this warranty. Catalytic Converters and Particulate Filters • Catalytic convertors and Particulate Filters are covered for mechanical failure. This does not include the cleaning of fuel lines, filters, carburettors, pumps and the replacement of catalytic convertors damaged from the use of contaminated or incorrect fuel or accident or impact damage. Oil Seals • Crankshaft front seal, camshaft oil seal, auxiliary shaft oil seal, gearbox rear seal, drive shaft(s) seals, differential pinion seal and any oil seal or gasket where removal of the engine, gearbox or differential/drive unit is essential in order to effect repair. Working materials • Oils, oil filter and antifreeze are included only if it is essential to replace them as part of an agreed claim under this warranty. WHAT IS NOT COVERED Specific Exclusions • Plugs; HT leads; brake and clutch frictional material; clutch facings; wiper blades/rubbers; cables; wiring looms; V belts; auxiliary belts; hoses; pipes; head light & rear light bulbs/units (including LED and Xenon); wheels and tyres; batteries; exhaust system; carbon deposits; airbag and system; upgraded or revised software, firmware or any other aftermarket satellite navigation, media or communication equipment not fitted by the manufacturer. 5.1 Body, paint, glass, interior and exterior trim.

5.2 Electrical wiring, wiring looms and wiring harnesses.

5.3 Seizure or corrosion of braking components.

5.4 Removeable data storage for any part of the multimedia system.

5.5 Remote control units for in car entertainment and headphones, discs or any removable multimedia.

5.6 Vehicle control systems - Software malfunction or routine maintenance updates.

5.7 Any damage to Your Vehicle’s hardware or software, or any loss or harm to any personal information or data uploaded to Your Vehicle, including unauthorised access to any Vehicle data or software from any other device not approved by the manufacture. Viruses, bugs, malware or any other form of cyber-attack are also excluded from cover. This warranty does not cover damage caused by:

5.8 Neglect, rust and corrosion;

5.9 Any foreign substance getting into or onto a part;

5.10 Using a grade of fuel not recommended by the manufacturer or using inadequate or incorrect antifreeze protection;

5.11 Not keeping the Vehicle in a roadworthy condition, including maintaining oil and coolant levels;

5.12 Not servicing the Vehicle in line with the servicing requirements outlined within the servicing section of these terms and conditions;

5.13 The effects of overheating, even if caused by a part covered by this warranty;

5.14 Cracked or porous cylinder heads and blocks, burnt valves, carbon deposits, skimming or pressure testing;

Comprehensive Terms and Conditions

5.15 The Vehicle being overloaded, according to the law or the manufacturer’s recommendations;

5.16 Fire, lightning, earthquake, explosion, frost, storm, flood, water damage;

5.17 Theft or attempted theft, vandalism, aircraft or other flying devices (or articles dropped from them), or any other extreme cause;

5.18 Accidents, collision, or objects striking the Vehicle;

5.19 Any repair, alteration or modification made to the Vehicle, that was made outside of the manufacturers recommended guidelines;

5.20 Improper repair or maintenance, including the use of fluids, parts or accessories other than those specified as suitable for use since purchase of the Vehicle;

5.21 Using the Vehicle as a stationary power source;

5.22 Towing the Vehicle;

5.23 Improper towing procedures, whilst recovering the Vehicle;

5.24 Driving off road unless the Vehicle was designed for this by the manufacturer; This agreement also does not cover the following:

5.25 Failure for General Wear and Tear where the Vehicle has exceeded 10 years old or 100,000 miles at the point of claim or the gradual reduction in performance due to the age and mileage of the Vehicle.

5.26 Claims arising as a result of negligence or intentional damage (including continuing to drive the Vehicle when it is not mechanically sound).

5.27 Parts which are of faulty manufacture or design or which are recalled for repair or replacement by the manufacturer.

5.28 Parts not fitted as standard or an optional extra by the manufacture unless We have agreed otherwise beforehand.

5.29 Damage to parts not covered by this warranty or any resulting damage to the covered parts.

5.30 Routine servicing or repairs.

5.31 Any parts which were found to need replacing during routine servicing or repairs.

5.32 Any loss, damage, liability or injury arising directly or indirectly as a result of a covered part failing.

5.33 Damage caused by war risks, sonic booms or nuclear radiation.

5.34 The effects of poor repairs, or faults that were present when You bought the Vehicle.

5.35 Parts which have not been fitted correctly.

5.36 Any damage caused by fire, accident or any incident on or caused by the condition of the road.

5.37 Payment for repairs costing more than the limits shown in the Schedule or as otherwise restricted by this warranty.

5.38 Repairs costing more than the current Vehicle valuation as listed in Glass’s Guide.

5.39 Any repairs carried out without prior approval from the Administrator.

5.40 This warranty does not apply if the Vehicle is used for any kind of time trial, competition or race; was customised or modified after this warranty started; or is used for hire or reward (for example, taxis, self-drive hire vehicles or driving-school vehicles).

GENERAL CONDITIONS

There are certain obligations that You must fulfil in order to ensure that Your agreement remains valid:

6.1 You must use all reasonable care to maintain the Vehicle in an efficient and roadworthy condition and to take all reasonable precautions to prevent or minimise loss or damage.

6.2 You must give the Administrator true and complete information.

6.3 You must agree to comply with Our and the Administrator’s reasonable requests.

6.4 You must follow the prescribed claims procedure as explained in this document or by the Administrator’s claims team.

6.5 You must inform the Administrator if any of the details in the Schedule are incorrect or need updating.

6.6 You must keep to the conditions of the agreement to have the full protection of the warranty. If You do not keep to them, We may cancel the warranty, refuse to deal with Your claim or reduce the amount of any claim payment, as We see fit.

6.7 Duty of care - You must not drive Your Vehicle after any damage or incident if this could cause further damage to Your Vehicle.

6.8 Fraud - If You (or anyone acting on Your behalf) make a claim which is false or fraudulent in any way; or support a claim with any false or fraudulent document or device, this agreement will be void.

6.9 Servicing- The Vehicle must be serviced in line with the manufacturer's recommended guidelines. If the Vehicle has no service history, or the service history is incomplete, the Vehicle must be serviced at a VAT-registered garage within 12 months or 12,000 miles (whichever is sooner) from the date You bought the Vehicle. It must then be serviced in line with the manufacturer's specifications, or every twelve months or 12,000 miles (whichever is sooner). The servicing must be in line with the manufacturer's specifications. The following general conditions apply to this agreement:

6.10 If You do not provide satisfactory proof of servicing, Your Vehicle and any claim will not be covered by the warranty, the agreement will automatically terminate.

6.11 Before You bought the Vehicle, the Motor Dealer will have checked it to make sure that the parts covered by this warranty

Comprehensive Terms and Conditions were in a good condition.

6.12 The Administrator may use, or insist that the Approved Repairer uses, exchanged or reconditioned parts or like-for-like parts of a similar make, quality and wear.

6.13 Transfer of Ownership - If You want to sell the Vehicle, You will be able to transfer the agreement to the new owner. You must apply to the Administrator to transfer the agreement before You sell the Vehicle. There is a fee of £25 which You must enclose with Your application. The agreement cannot be transferred if the Vehicle is sold to a Motor Dealer or trader and the agreement will be automatically cancelled on such a sale. The unexpired portion of the agreement is transferable upon resale of the Vehicle to a private individual, provided that:

6.13.1 All documentation relevant to the agreement has been passed over to the new owner; and

6.13.2 The Vehicle has been serviced and maintained according to the agreement. The fee will be returned if Your application cannot be accepted.

6.14 The agreement may not be transferred to another Vehicle.

6.15 You must submit your claim within 14 days following a Mechanical Breakdown.

6.16 We will not accept any claim where the repair has not started within 14 days of the relevant fault being reported to Us or the 6.1 Administrator.

6.17 The amount of time allowed for labour will be in line with the manufacturer’s/Glass’s Guide repair times.

6.18 We will not pay more than the claim limit shown on the Schedule or as otherwise restricted in these terms and conditions.

6.19 The mileage quoted in the Schedule does not guarantee that this is the true distance Your Vehicle has covered.

6.20 The Administrator is not responsible for any mistakes or incorrect information provided by the Motor Dealer about the nature or value of this agreement, nor for continuation of cover in the event that the Motor Dealer ceases to trade.

6.21 If the part to be replaced has some wear, or the replacement part improves the general condition or value of the Vehicle, You will have to pay an amount towards the replacement part.

6.22 This agreement and the terms and conditions, detailed here, is a guarantee between You, the agreement holder, and the Vehicle distributer (Motor Dealer), who provided the Vehicle and this associated warranty. This is a non-insured agreement and the obligation to pay claims is the sole responsibility of the Administrator.

CANCELLATION AND COOLING OFF PERIOD

7.1 Any payments made for this warranty are non-refundable if You decide to cancel it.

AUTOMATIC TERMINATION

8.1 This agreement will automatically terminate on whichever of the following happens first:

8.1.1 The date on which the agreement expires as per Your Schedule;

8.1.2 You cease to be permanent resident within the United Kingdom;

8.1.3 The conditions of this agreement are not met;

8.1.4 The Vehicle is sold to a motor trader or Motor Dealer.

HOW TO SUBMIT A CLAIM The following steps will need to be taken by You to begin the claim process: 

9.1 Contact the Administrator on 01279 456 500 and advise of the Vehicle issues being experienced.   The Administrator’s opening times are:   9am – 5pm Monday to Friday.   9am – 1pm Saturday. Sundays and Bank Holidays – Closed.  

9.2 You will then be responsible for transporting or, if necessary, arranging recovery of Your Vehicle to an Approved Repairer.

9.3 You will need to advise the Approved Repairer of Your agreement details, these details may include:  • Your Vehicle’s registration number; • Your surname; • Your postcode;  • The current mileage of Your Vehicle; • The nature of Your claim; • Details of the service history.

9.4 Once the Vehicle is at the Approved Repairer, ask them to diagnose the fault, You may need to give Your permission to pay and carry out any fault finding, diagnosis or dismantling necessary, and agree to pay for any costs outside of the authorised amount.   The following steps will then be carried out by the Approved Repairer of Your Vehicle:  

9.5 The Approved Repairer will contact the Administrator either on the repairer telephone number of 01279 456 555 or through the Comprehensive Terms and Conditions Page 4 of 5 iClaim system to obtain approval for the work and to agree the costs We will pay.

9.6 Your Motor Dealer or Approved Repairer must obtain approval for the work via iClaim to agree the claim and costs. Ask that they log on to the web-based iClaim system: https://iclaimuk.autoprotect.net.

9.7 Information and advice on how the repairer can create a login and use iClaim can be found at: www.claimingiseasy.co.uk.

9.8 Prior to approval of the works to be carried out to Your Vehicle, the Administrator may exercise their right to carry out an assessment on the Vehicle within 3 working days of contact from the Approved Repairer and obtain estimates from other repairers. Once work has been approved and carried out by the Approved Repairer:  

9.9 Following approval by the Administrator and when the repairs have been completed, the Approved Repairer can create their invoice via iClaim or by emailing invoices@autoprotect.net. The invoice must give full details of the repair, including all replacement parts, labour costs and VAT. The invoice must be made out to the Administrator. 

9.10 The Administrator may also need to see Your original service invoices. 

ENQUIRIES AND COMPLAINTS

10.1 If You have a complaint about this warranty, You should contact Us. If Your complaint relates to how the Administrator has handled a claim, You should contact them directly by phoning 01279 456500 or writing to: AutoProtect Administration Limited, Warwick House, Roydon Road, Harlow, Essex, CM19 5DY.

10.2 You will need to give the details of the warranty, including the warranty number shown in the Schedule.

10.3 Following this procedure will not affect Your right to take legal action.

LEGAL INFORMATION Data Protection

11.1 Your data has been shared with AutoProtect Group and We would like to keep You informed on how We use Your personal information. For the purposes of GDPR the Data controller in relation to any personal data You supply is the supplying dealer and the data processor is the Administrator.

11.2 The Administrator will hold and use Your information to set up the products and services presented to You by AutoProtect Group or Your supplying dealer and may share Your information with affiliated companies for the same purpose.

11.3 For a copy of the Administrator’s complete Privacy Statement, please refer to the website https://www.autoprotect.co.uk/privacy or contact the Administrator – by email dataprotectionofficer@autoprotect.net ; or by telephone 01279 456500.

11.4 Fraud You must not act in a fraudulent way. If You or anyone acting for You:

11.4.1 makes a claim under the agreement knowing the claim to be false or exaggerated in any way; or

11.4.2 makes a statement in support of a claim knowing the statement to be false in any way; or

11.4.3 sends Us any documentation in support of a claim knowing the documentation to be forged or false in any way; or

11.4.4 makes a claim for any loss caused by Your deliberate act or with Your agreement then We:

11.4.4.1 will not consider Your claim.

11.4.4.2 may declare the agreement void.

11.4.4.3 will be entitled to recover from You the amount of Our outlay for an authorised repair.

11.4.4.4 may let the police know about the circumstances.

11.5 This agreement, unless We have agreed otherwise, is governed by English Law and both parties agree to submit to the exclusive jurisdiction of the courts of England.

11.6 Language - All communication between You and Us will be conducted in English.

11.7 In accordance with the Equality Act 2010, We are able, upon request, to provide a text phone facility, audio tapes and large print documentation. Please advise the Administrator if You require any of these services to be provided so that We or the Administrator can communicate with You in an appropriate manner.

11.8 Sanctions We will not provide any benefit under this agreement if doing so would breach any sanction, prohibition or restriction imposed by law or regulation.

Comprehensive Terms and Conditions

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